Shipping policy
Welcome to our Ronaq Herbal store. We are committed to delivering your orders safely and on time across Pakistan. Please read our shipping policy carefully before placing an order.
1. Shipping Coverage
We currently deliver all over Pakistan through trusted courier partners.
2. Order Processing Time
- Orders are usually processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During sales, launches, or high-order periods, processing may take slightly longer.
3. Delivery Time
Estimated delivery times:
- Major Cities: 2–4 business days
- Remote Areas: 4–7 business days
Delivery times may vary depending on weather conditions, courier delays, or public holidays.
4. Shipping Charges
- Standard shipping charges are calculated at checkout.
- We may offer Free Shipping on selected promotions or minimum order values.
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across most areas in Pakistan.
Please ensure someone is available to receive the parcel at the provided address.
6. Order Tracking
Once your order is shipped, you may receive a tracking ID through SMS, WhatsApp, or email (if applicable).
7. Incorrect Address Information
Customers are responsible for providing accurate shipping details. We are not responsible for delays or failed deliveries caused by incorrect addresses or phone numbers.
8. Delayed or Lost Shipments
If your order is significantly delayed or lost during transit, please contact our support team and we will assist you as quickly as possible.
9. Damaged Package
If your parcel arrives damaged:
- Please take pictures immediately.
- Contact us within 24 hours of delivery.
We will review the issue and provide an appropriate solution.
10. Contact Us
For shipping-related questions, please contact us:
- Email: getronaq@gmail.com
- WhatsApp: +923290664644
- Business Hours: Monday – Saturday | 10 AM – 7 PM
Thank you for choosing our herbal wellness products. 🌿